Remote maintenance/Remote services

Immediate support regardless of where your production site is located is what matters when you need help fast! Remote Service is a location-independent, innovative VPN connection that we use for remote services/maintenance (VPN technology). Should you have a technical question or machine-related issue, remote maintenance specialists from RATTUNDE AG (Germany) and RATTUNDE Corporation (United States) can immediately log in to your ACS production system online via remote diagnostics. We can then see in real time what’s happening on your screen and what processes are running in the background. This prompt analysis of the technical and system conditions enables us to assess the situation accurately, identify the required parameters and efficiently guide your operator to the right solution.

Advantages of the Remote Service technology

• Fast assistance and ultra-rapid response times
• Protected VPN data connection
• Minimal time required
• Easy optimization of machine/production parameters
• Quick support via rapid diagnostics
• Uncomplicated software modification via remote diagnostics